What Payment Options Do I Have?
PS Event Rentals accepts Visa, Master Card, American Express, Discover cards, checks, and debit cards. Full payment must be made before receiving your order.
Do I Have to Pay for Items I Don’t Use?
We do have to charge for all items that are rented, whether used or not. It's always best to order extra items to accommodate any last minute needs.
Do I Need an Appointment to Visit the Showroom?
Our showroom is open Monday-Friday from 8am-4pm. We'd love to know that you will be stopping by so we can be sure that you get the one-on-one time you deserve, although making an appointment is not required.
How Far Ahead Should I Make a Reservation?
Planning ahead helps ensure equipment availability. If you are planning a large event during the months of May through October, we advise contacting us at least 2 months ahead. We understand that guest counts and situations can and will change. We request that the final equipment choices/changes to your order be made 1 week prior [...]
Why Use P.S. Event Rentals?
All of our linens and chair covers are hand pressed, delivered on hangers and covered in plastic. They are guaranteed to be in pristine condition for your event, and delivered to the correct location at the specified time. This great attention to detail sets us apart from other rental companies and we believe this makes [...]
What Size Linens Do I Need?
*** insert linen size chart ***
What is Your Sample Policy?
We'll give samples based on availability with a specified begin and end date. We require a credit card that the samples will be billed at full rental price. If the items are returned on time and do not require laundering or pressing, the full amount will be credited back to to the credit card. With [...]
Can I Pick Up Items Myself?
We do not allow anything other than linens to be picked up. Everything else is to be delivered and picked up by the PS Event Rentals team. This ensures that all items are safely handled by our team upon delivery and pickup.
What is the Policy Regarding Misplaced or Damaged Linens and/or Broken Equipment?
Items not returned or returned damaged will result in additional fees. Candle wax may result in additional cleaning fees or in some extreme cases replacement charges. Please make every effort to use drip less candles. These fees will be additional to the original rental contract and will be applied to the final invoice. For events [...]
How Do I Place an Order?
You may place an order by phone, fax (508-925-4618), email (brie@pseventrentals.com) (paula@pseventrentals.com), our website shopping cart, or by setting up an appointment and visiting our showroom. Phone orders should be placed during our regular business hours (Monday-Friday 8am-4pm). Please be sure to include the following information when placing your order: Your Billing Address & Phone [...]
How is Equipment Delivered and How Should it Be Returned?
Our personnel are instructed to neatly stack all items. It is the billing parties responsibility to locate lost or stolen equipment. Items not picked up at time of pick up because of being misplaced or stolen are considered "extended rental", and will incur additional rentals costs. Our china, glassware, flatware etc. equipment arrives in special [...]
How Do I Arrange a Delivery?
We require a $200 minimum order to qualify for delivery. This does not include delivery fee, tax, or damage waiver. The delivery charge is quoted per zip code, during normal business hours (Monday-Friday 9am-5pm). Requests for delivery or pickup before/after normal business hours or at an exact time during normal business hours can be arranged, [...]