Once an order is placed, 50% is non refundable. If an order is cancelled 48 hours prior to delivery or more, that 50% is all that you are responsible to pay. If the order has been loaded onto the truck and/or delivered, you are responsible to pay the full amount. Because all reserved equipment is prepared, stage and packed, restocking fees will apply. Custom orders are non-refundable. All deposited tent and tent liner proposals are non refundable.