FAQ Page

/FAQ Page
FAQ Page2017-07-15T21:33:29+00:00
What Payment Options Do I Have?2014-01-07T12:39:00+00:00

PS Event Rentals accepts Visa, Master Card, American Express, Discover cards, checks, and debit cards. Full payment must be made before receiving your order.

Do I Have to Pay for Items I Don’t Use?2014-01-07T15:59:48+00:00

We do have to charge for all items that are rented, whether used or not. It’s always best to order extra items to accommodate any last minute needs.

Do I Need an Appointment to Visit the Showroom?2014-01-06T14:36:03+00:00

Our showroom is open Monday-Friday from 8am-4pm. We’d love to know that you will be stopping by so we can be sure that you get the one-on-one time you deserve, although making an appointment is not required.

How Far Ahead Should I Make a Reservation?2014-01-06T12:42:52+00:00

Planning ahead helps ensure equipment availability. If you are planning a large event during the months of May through October, we advise contacting us at least 2 months ahead. We understand that guest counts and situations can and will change. We request that the final equipment choices/changes to your order be made 1 week prior to equipment delivery, and we will make every effort to meet your needs.

Why Use P.S. Event Rentals?2014-01-06T15:42:41+00:00

All of our linens and chair covers are hand pressed, delivered on hangers and covered in plastic.  They are guaranteed to be in pristine condition for your event, and delivered to the correct location at the specified time. This great attention to detail sets us apart from other rental companies and we believe this makes our pricing very competitive because there are no “re-dos” the day of your event if you are not happy with the quality of the products you have ordered. Our company’s success depends on having the right equipment at the right time and place. With our professional operations crew, you can be assured the delivery will be done in a timely manner, with the greatest respect given to you, your guests, and your property. We have a showroom in Shrewsbury that showcases all of our products which you are welcome to come visit

Our company’s mission and goal is simply stated: “Exceed our customer’s expectations by providing reliable service, quality products, and whatever you need, when you need it!”

 

What Size Linens Do I Need?2014-01-06T15:43:23+00:00

*** insert linen size chart ***

What is Your Sample Policy?2017-07-15T21:33:30+00:00

We’ll give samples based on availability with a specified begin and end date. We require a credit card that the samples will be billed at full rental price. If the items are returned on time and do not require laundering or pressing, the full amount will be credited back to to the credit card. With long standing quality accounts, we can waive the credit card but the client should be made aware of the charges that will be billed to the company. John is the only one that can OK an exception to this.

Can I Pick Up Items Myself?2014-01-07T15:58:10+00:00

We do not allow anything other than linens to be picked up. Everything else is to be delivered and picked up by the PS Event Rentals team. This ensures that all items are safely handled by our team upon delivery and pickup.

What is the Policy Regarding Misplaced or Damaged Linens and/or Broken Equipment?2014-01-07T15:58:56+00:00

Items not returned or returned damaged will result in additional fees. Candle wax may result in additional cleaning fees or in some extreme cases replacement charges. Please make every effort to use drip less candles. These fees will be additional to the original rental contract and will be applied to the final invoice. For events taking place outdoors, take note of weather changes and sprinkler systems, these weather and water damage is exempt from damage waiver. Equipment should be covered or brought inside to avoid additional repair or replacement chargers. The billing customer is responsible for all rented items from time of delivery to the time of return.

How Do I Place an Order?2014-01-06T14:40:40+00:00

You may place an order by phone, fax (508-925-4618), email (brie@pseventrentals.com) (paula@pseventrentals.com), our website shopping cart, or by setting up an appointment and visiting our showroom. Phone orders should be placed during our regular business hours (Monday-Friday 8am-4pm). Please be sure to include the following information when placing your order:

  • Your Billing Address & Phone Number

  • Shipping Address, On Site Contact Name & Number

  • Event Date

  • Delivery Date & Time

  • Pickup Date & Time

Once your order is placed, a sales rep will email or fax you a contract for you to review and confirm it meets your requirements. It is the customer’s responsibility to ensure that the quantities, rental items, delivery & pickup dates, times, location and venue stipulations are correct 24 hours prior to delivery. Inquiries do not guarantee availability of equipment. To secure the date of your event and equipment needed, a 50% deposit is due at the time of the reservation (for non billing accounts). Your invoice needs to be paid in full before the items are delivered.

Pricing quoted is for a one-time period charge. If you wish to rent items over an extended period of time, the prices will change. Charges are based upon time out, whether used or not, so please make selections carefully.

For billing customers, a signed reservation is needed to secure availability and dates. A final count is requested 3 days prior to the delivery date listed on your contract.

How is Equipment Delivered and How Should it Be Returned?2017-07-15T21:33:30+00:00

Our personnel are instructed to neatly stack all items. It is the billing parties responsibility to locate lost or stolen equipment. Items not picked up at time of pick up because of being misplaced or stolen are considered “extended rental”, and will incur additional rentals costs. Our china, glassware, flatware etc. equipment arrives in special containers to ensure that it will arrive sanitized and table ready. To comply with the health department regulations all glassware and flatware and china must be rinsed, free of any food or debris and returned to the crates in which the items were delivered. Labor charges will be applied should equipment not be ready at the time of pick up or rinsed properly. Items not put in the place that they were delivered will incur extra labor or pick up fees. We do not allow pick up at the warehouse for any rental items other than Linen Only orders. All orders are to be delivered and picked up by the P.S. Event Rentals team. This ensures that all rental items are safely handled by our team upon delivery and pick up.

How Do I Arrange a Delivery?2017-07-15T21:33:30+00:00

We require a $200 minimum order to qualify for delivery. This does not include delivery fee, tax, or damage waiver. The delivery charge is quoted per zip code, during normal business hours (Monday-Friday 9am-5pm). Requests for delivery or pickup before/after normal business hours or at an exact time during normal business hours can be arranged, but will be over and above the normal delivery charge. PS Event Rentals can deliver or pickup 24 hours a day. We make every effort to give you a window of time that we will be there, but circumstances beyond our control may inhibit that effort. We are a company that delivers some items that require setup and some deliveries or pickups may encounter circumstances that may take longer than expected.

Additional distances, steps, elevators, etc. may be subject to an extended delivery/pickup fee.

We are available to set up and remove tables, chairs, and other equipment at an additional charge. We must be presented with a floor plan beforehand

Upon delivery, please report any issues immediately by calling our office.

Please check with your venue to confirm delivery and pickup times.  Different venues have different rules regarding leaving items at their facility.  It is the billing party’s responsibility to make sure that the delivery dates and times on your contract are accurate and finalized 24 hours before we deliver.

 

What if I Need to Change My Order?2014-01-06T15:46:18+00:00

Additions to an order may be made at any time, but additional charges may apply if expedited shipping is required.

What if I Need to Cancel My Order?2014-01-06T15:46:42+00:00

Once an order is placed, 50% is non refundable. If an order is cancelled 48 hours prior to delivery or more, that 50% is all that you are responsible to pay. If the order has been loaded onto the truck and/or delivered, you are responsible to pay the full amount. Because all reserved equipment is prepared, stage and packed, restocking fees will apply. Custom orders are non-refundable. All deposited tent and tent liner proposals are non refundable.

What is the Damage Waiver?2014-01-06T15:47:01+00:00

The Damage Waiver covers our products from being ruined or damaged while being used at the event. It Is non-refundable.

If there is a refusal to pay the damage waiver, or a request to do a refundable fee, they can pay an additional 50% fee and will be refunded after the event. Once we receive all the items back at the warehouse and their order is checked by us to make sure everything came back in one piece, they will be refunded.